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Three Levels of 24/7/365 Support
Choose the level of support that you need to stay focused on what you do best.
For most Managed-WP.™ customers, Standard Support is more than enough. It’s free and includes 24/7/365 access to Live Chat guidance through any operation on the Managed-WP.™ Platform. Every request is routed to a specifically trained Support Team member.
If you’ve grown beyond a regular support relationship, Advanced Support is the answer. This add-on speeds up response times and opens up a wider range of Managed-WP.™ expertise. You get expert answers, deeper application troubleshooting, customization support, and proactive monitoring, etc.
If your business runs mission-critical sites where every minute matters, then this addon offers an even closer partnership with Managed-WP.™. Get all of Advanced Support with even quicker response times, a dedicated Account Manager, a private Slack channel, and direct phone support.
Features of Advanced and Premium Support
Turn us into your extended team for greater peace of mind.
Priority Support
24/7/365 priority Live Chat and ticketing support from our Senior Engineers, with improved SLAs.
Plugin/Theme Troubleshooting
Our Support Engineers will help you troubleshoot errors and conflicts with plugins and themes.
Performance/DB Optimization
On-demand optimization tweaks to ensure your application is performing well.
Server Error Investigation
We’ll collaborate with your team for deeper investigation of common server errors (500, 502, 503, etc).
Proactive Monitoring
If your server or stack is down, we will go beyond sending you alert and proactively start investigating.
Customization
Customization of your stack/server, e.g. deploying additional packages, specific configurations etc.
Dedicated Account Manager
Your primary contact at Managed-WP.™ is here to help and guide you, whatever you want to achieve.
Private Slack Channel (Premium Support ONLY)
24/7/365 private Slack channel connects your team directly with our Senior Support Engineers. We partner with your team to help you grow.
Phone Support (Premium Support ONLY)
Call our Senior Support Engineers any time for in-person support.
No matter which support plan you are on, there are issues/scenarios that are outside the scope of our support. The following are a few items that are out of scope for the Managed-WP.™ Support:
Changes to your website content/appearance
Changes to the functionality of plugins/themes/modules
Debugging custom code
Application level security issues
Auditing your code
Search Engine Optimization (SEO)
Migrating your site from Managed-WP.™ to another
service/hosting provider
Upgrades of plugins/themes/modules
(although we can help with troubleshooting issues)
In general, anything that implies code editing.
In case you’ve any query, feel free to contact us
Effective date: September 01, 2021
